Star Cutter Launches new AR Capability to Remotely Assist Customers
The Star AR Support Solutions service helps reduce potential downtime, expediting service on the machines as well as bridging the skills gap.
Posted: September 23, 2022
Star Cutter has announced Star AR Support Solutions, its new Augmented Reality capability that enables the company to remotely assist its customers, via AR glasses and a wireless connection, with application support, training, maintenance and troubleshooting on the Star Cutter NXT and UTG grinding machines. This remote AR capability helps to reduce potential downtime, expediting service on the machines as well as bridging the skills gap faced by many companies today. Additionally, it can help reduce the cost-of-service visits.
The Star AR solution is designed for ease of use. Customers may either rent AR glasses from Star Cutter or purchase their own set. When an incident occurs, an AR session is initiated through a service request and the connection made via wireless technologies. Connecting via a PC, the Star Cutter technician is able to see exactly what the operator is seeing on the machine, enabling remote training, immediate insight on machine tool issues, execution of simple maintenance tasks and assistance with applications setup.
THE STAR CUTTER FAMILY OF COMPANIES
Headquartered in Farmington Hills, MI, and originally founded in 1927, the Star Cutter Company is global leader in the cutting tool industry with over 700 employees working in 14 manufacturing facilities. Each facility specializes in producing a specific type of product or service: carbide blanks and preforms, solid carbide cutting tools, gundrills, PCD tooling, gear cutting tools, and 5-axis CNC tool and cutter grinding machines.
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