ECi Acquires Vineyardsoft

ECi Software Solutions (Fort Worth, TX) has acquired Vineyardsoft Corporation (Burlington, MA) a leader in Business Activity Monitoring (BAM) software. Their flagship solution, KnowledgeSync™, is one of the most widely used alerts and workflow systems on the market today, providing unparalleled insight into critical business events in real time. All Vineyardsoft employees now report to Jeff Ralyea, the president of ECi’s Manufacturing Division.

KnowledgeSync combines business intelligence, alerts and workflow to help businesses monitor key activities across the organization. Through alerts and warnings, business leaders and staff can easily identify conditions that require attention, such as leads that need follow up, stock items that require re-order and invoices that are overdue for payment. KnowledgeSync Version 10 is set to be released in the coming months and will feature the most significant updates to the product since its introduction, including making the product accessible in the cloud.

Founded in 1999, Vineyardsoft has more than 150 reseller and Original Equipment Manufacturing (OEM) customers that have implemented KnowledgeSync in over 10,000 organizations worldwide. Among those is ECi, which has had a well-established and successful relationship with Vineyardsoft since 2014. KnowledgeSync is used across products in ECi’s Manufacturing and Field Service Divisions. This acquisition will allow ECi to more easily extend the benefits of KnowledgeSync to its broader customer base, as well as put more resources behind advancing future generations of the product. To that end, ECi values the company’s extensive, successful network of OEM and reseller partners and will continue to fully support their efforts to sell, deploy and service KnowledgeSync as Vineyardsoft has always done.

“They are a tremendous addition to our portfolio of companies,” said Ron Books, the chief executive officer of ECi. “We strive to always find new and innovative ways to help our customers compete in the marketplace so they can profitably grow their businesses. A system like KnowledgeSync provides that competitive edge by giving busy business leaders a single technology from which to monitor and respond to important business conditions across all front-office and back-office software systems.”

“We have had great success ever since joining forces with ECi, making them an ideal one to help take our capabilities to the next level,” added Don Farber, the co-founder and vice president of sales at Vineyardsoft. “The additional resources they bring to our clients and partners further enhance our leadership role in Business Activity Monitoring and put those customers, partners and our employees in great hands moving forward. It is an all-around win for us to join their family.”

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