Global Shop Solutions Names New Senior Director of Customer Services

Global Shop Solutions (The Woodlands, TX), a developer of enterprise resource planning (ERP) software, has named Nick Knight as the firm’s new senior director of customer services. An employee with the company for more than a decade, Knight previously served as a member of their service team, as a consulting project manager, and most recently as their director of consulting. In these positions, he helped drive record growth in successful ERP implementations and consulting services revenue while leading their global expansion into China, Asia-Pacific, Mexico, Australia and Canada. As the senior director of customer services, he now oversees the consulting group, custom group, account representatives and four international offices totaling nearly 70 employees.

“Our success as an ERP software firm is based on listening to our customers and responding to their needs,” said Dusty Alexander, the chief executive officer of Global Shop Solutions. “Nick’s combination of experience, technical knowledge, and ability to communicate with our customers to resolve their manufacturing problems makes him uniquely qualified to lead our customer services group. Putting these four groups under his direction enables greater teamwork and takes our existing customers to a new level of success.”

Knight began his career in the manufacturing industry working at a machine shop in Houston, TX at the age of 16. While there, he gained extensive experience using Global Shop Solutions ERP software. After joining the company, he displayed a knack for helping customers use the software to improve their production process and went on to build an industry-leading consulting and project management group that continues to simplify manufacturing for their users every day. Many members of this group are sought after experts for thought leadership editorials.

“Nick honestly cares about helping our customers improve their businesses, and he instills that quality in all who work with him,” added Alexander. “We are proud of his leadership, his dedication to making our ERP software better, and the advancements he brings to our customers.”

www.globalshopsolutions.com