Apex Tool Launches Industrial End User Specialist Program
Specialists from the company will provide shops in select regions of the U.S. and Canada with technical expertise, offer demonstrations and safety seminars, facilitate customer orders, resolve warranty related issues and conduct chain sling inspections.
Posted: June 10, 2014
Apex Tool Group (Sparks, MD), one of the largest worldwide producers of hand and power tools, tool storage, drill chucks, chain, and electronic soldering products, announces its new End User Specialist (EUS) program.
The program was developed to support industrial facilities operators and industrial tool distributors located throughout North America. The service-oriented program provides end users at manufacturing sites with greater access to Apex Tool Group products that support industrial applications.
End User Specialists will drive fully outfitted trucks outfitted with 1,700 tools from the company’s most popular hand tool brands including: Armstrong, Campbell, Crescent, GearWrench, HK Porter, Lufkin and Nicholson.
The End User Specialists will provide technical expertise, offer demonstrations, facilitate customer orders, offer safety seminars, resolve warranty related issues and conduct chain sling inspections.
In addition, the highly trained specialists will get hands-on with operators to ensure they are using the correct tool for every application. Industrial customers will continue to purchase tools through their regular distributors.
“The Industrial End User Specialist program demonstrates Apex Tool Group’s commitment to supporting our distributors and customers in the industrial sector,” said John P. Constantine, the president of North America hand tools for Apex Tool Group. “Having on-the-ground support across seven different hand tool brands helps our distributors facilitate sales and provides another touch point for us with customers.”
The EUS program is currently launching in select regions of the United States. The program will grow over time to include more than 30 specialists throughout the United States and Canada.
“It’s important that end users understand the breadth and depth of the industrial tools brands within the Apex Tool Group portfolio. The EUS program unites brands that offer unprecedented end user benefits under one company supported initiative,” added Constantine.
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